Water & Wastewater
- Water & Wastewater: (518) 562-6890; Fax: (518) 563-8198;
- Main Email: email@example.com
- EMERGENCY (if office is closed): (518) 561-3370
- Office Hours: Monday through Friday, 7:00 am - 4:00 pm
- Applications, Permits, Laws, Standards & Policies: Click here to view all.
To provide safe, reliable and sustainable water and wastewater services to the residents, businesses and visitors of the Town of Plattsburgh.
The Water and Wastewater Department will be widely recognized as a publicly-owned utility of the highest caliber in all aspects of its services and operations, through a commitment to and demonstration of service excellence to our customers.
Responsiveness: We will provide water and wastewater services that are timely and serve the needs of our customers.
Stewardship: We will act as wise and responsible caretakers and promoters of the financial, constructed, natural, and human resources entrusted to the department.
Environmental Responsibility: We will manage water as a limited, but renewable, natural resource, in accordance with regulatory requirements, and through coordination, participation, and education with other stakeholders.
Integrity: We will act in an honest, ethical, professional, and respectful manner with each other and our customers, take personal responsibility, and be accountable for achieving results.
Teamwork: We will promote unity and cooperation among staff, as well as with our customers and stakeholders, in order to meet the common purpose of achieving the mission, vision, and work of the department.
Submit meter reading online.
2014 Annual Water Quality Report - Greater Plattsburgh (PDF)
2014 Annual Water Quality Report - Cadyville (PDF)
Lead & copper Testing - direct link for customers to contact: firstname.lastname@example.org
We appreciate the continued support and participation in our voluntary lead and copper sampling program. If you own a home in the Town of Plattsburgh that was built between 1982 and 1986, and would like to participate, please click here email@example.com. Or, you may call 518-562-6823.
To detect a possible leak: check the triangle on the meter face, if no water is being used in the home and the triangle is moving, this may indicate a leak.
- Hydrant and Fire line accounts are billed annually
- Commercial (most) accounts are billed monthly depending on consumption
- Residential accounts are billed quarterly
Frequently Asked Questions:
Q: How often will I receive a bill?
A: Water is billed on a quarterly schedule.
Q: Why am I responsible for my tenant’s bill?
A: The TOP local law states any unpaid bills are to be relevied to taxes against the property not the occupant making the property owner ultimately responsible for any unpaid water charges. Property owners may request duplicate copies of bill sent to a property in care of a tenant.
Q: What should I do when a tenant moves out?
A: If a tenant moves out of a property a final reading should be scheduled with our office. without an actual reading a final bill cannot be calculated for that tenant. It is in the landlords’ best interest to verify with TOP W&WW Dept that a reading has been scheduled.
Q: What am I responsible for?
A: The customer is responsible for anything from the curb to the cellar and the shut off valve at the meter – the Town of Plattsburgh maintains only the main to curb and the water meter.
Q: How does ownership of property from one owner to another transfer?
A: A final meter reading is taken upon request of current owner (seller); 72 hour notice is requested. New owner information is necessary unless water is being turned off; the final statement is faxed to closing attorney office.